Privacy Policy


This privacy policy applies to all services provided by Paul & Claire Sydney, reachable at info@paulclairesydney.com. We respect the privacy of our customers and treat all personal information you share with us as confidential.

1. Personal data we collect

We collect personal data that you provide to us when you place an order, create an account or contact our customer service, such as:

  • Full name

  • Address details (billing and shipping address)

  • E-mail address

  • Phone number

  • Payment information (processed securely via our payment providers)

  • IP address and device information

  • Activity on our website (pages visited, clicks, cart activity)

2. How we use your data

We process your personal data for the following purposes:

  • Order processing and delivery

    • To confirm and process your order

    • To arrange shipping and provide tracking information

  • Customer service

    • To answer your questions and support you with orders, returns or product information

  • Account management

    • To create and manage your customer account, wishlists and order history

  • Communication & marketing

    • To send important updates about your order

    • To send optional newsletters, offers or product updates (only if you have subscribed – you can unsubscribe at any time)

  • Improving our services

    • To analyse how our website is used so we can improve our store, products and user experience

We only process the data that is necessary for these purposes.

3. Sharing your data with third parties

We only share your personal data with third parties when this is necessary to provide our services, or when we are legally required to do so. This includes:

  • Payment providers (to securely process your payment)

  • Fulfilment and shipping partners (for example, warehouse and delivery services that send your order to you)

  • IT and marketing tools (such as e-mail service providers, analytics tools, or review platforms)

These parties only receive the data they need to perform their services on our behalf and are not allowed to use your data for their own purposes.

We do not sell your personal data to third parties.

4. Data retention

We keep your personal data only for as long as necessary:

  • To complete and support the order and delivery process

  • To comply with legal and tax requirements

  • To handle any questions, complaints or warranty claims

When your data is no longer needed, it will be deleted or anonymised.

5. Cookies

Our website uses cookies and similar technologies to:

  • Make the website work properly (essential cookies)

  • Analyse website traffic and performance

  • Support marketing and personalised content

You can change your cookie preferences in your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Your rights

Depending on the data protection laws in your country, you may have the following rights:

  • The right to access your personal data

  • The right to correct inaccurate or incomplete data

  • The right to delete your data (where legally possible)

  • The right to object to certain types of processing

  • The right to restrict processing in some situations

  • The right to data portability, to receive your data in a structured, commonly used format

If you wish to exercise any of these rights, or if you have questions about how we handle your data, you can contact us at info@paulclairesydney.com.

7. Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in our services or in applicable laws. The latest version will always be available on our website. We recommend checking this page regularly.

8. Contact details

If you have any questions, comments or complaints about this privacy policy or our data practices, you can contact us via:

Company name: Paul & Claire Sydney
E-mail: info@paulclairesydney.com

We aim to respond to all privacy-related requests as quickly and clearly as possible.