Shipping & Delivery Policy

At Paul & Claire Sydney, we aim to deliver your order as quickly, safely and accurately as possible.
Below you will find all important information regarding our shipping and delivery process.

Processing Time

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow your parcel.

Delivery Time

The average delivery time is:

  • 3–7 business days, depending on your location.

Please note:

  • Delivery times may be longer during busy periods, holidays or due to customs inspections.

  • While we strive to deliver on time, delays caused by external factors (carriers, customs, weather) are beyond our control.

Shipping Method & Origin

All orders are shipped directly from our supplier in China.
This allows us to keep our prices accessible while offering a wide range of products.

Important:

  • Depending on your country or region, customs or import duties may apply.
    These charges are the responsibility of the customer.

Shipping Costs

Shipping fees are shown at checkout and depend on:

  • Shipping destination

  • Weight of the order

  • Chosen shipping method (if applicable)

We always aim to keep shipping costs as transparent and fair as possible.

Responsibility During Delivery

  • If tracking information shows that a package has been successfully delivered to the address provided by the customer, responsibility transfers to the customer.

  • Please make sure your shipping address is correct and complete.

  • Address errors must be reported within 24 hours after placing your order.
    After this time, changes cannot be guaranteed.

Contact Us

If you have any questions or concerns regarding shipping or delivery, feel free to contact us:

Paul & Claire Sydney
E-mail: info@paulclairesydney.com

We aim to respond to all inquiries as quickly as possible.