Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Paul & Claire Sydney, reachable at info@paulclairesydney.com.
1. Applicability
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all customers and to all orders placed with us.
2. Product Information
We make every effort to provide accurate product descriptions, images, and specifications.
However, occasional errors, inaccuracies, or typographical mistakes may occur.
In such cases, we reserve the right to correct or update information without prior notice.
3. Orders and Payments
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Orders will only be processed once full payment has been received.
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Available payment methods may vary depending on the customer’s country or region.
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It is the customer’s responsibility to ensure that the selected payment method works in their location.
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We reserve the right to refuse or cancel orders in cases of suspected fraud or incorrect customer details.
4. Processing & Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on location)
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Orders are shipped directly from our supplier in China
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Shipping times are estimates and may vary due to external factors such as customs, carrier delays, holidays or peak seasons.
Customers are responsible for ensuring that their shipping information is correct at checkout.
5. Returns & Cancellations
Please refer to our dedicated Return Policy page for all detailed conditions regarding returns, cancellations and refunds.
6. Liability
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We are not responsible for loss, theft, or damage of packages if the tracking information shows that the order has been successfully delivered to the address provided by the customer.
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Providing an incorrect or incomplete address is the sole responsibility of the customer.
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We do not accept liability for delays caused by shipping carriers or customs processing.
7. Intellectual Property
All content on our website — including but not limited to text, images, product photos, logos, branding, and design elements — is the exclusive property of Paul & Claire Sydney.
No content may be copied, distributed, reproduced, or used without prior written permission.
8. Complaints & Customer Support
If you have a complaint or concern, you may submit it in writing to:
We aim to respond to all customer messages within 5 business days.
9. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia, without regard to conflict-of-law principles.
Any disputes arising out of or relating to these terms will be handled under Australian jurisdiction.
Als je wil, kan ik nu ook jouw:
✔ Refund Policy
✔ Shipping Policy
✔ Cookie Policy
✔ Contact Page
✔ About Us Page