Return Policy

 

At Paul & Claire Sydney, we strive to ensure that every customer is satisfied with their purchase.
If you are not fully happy with your item, you may be eligible to start a return.
This policy explains our return conditions and procedures clearly.

Return Conditions

To qualify for a return, the following conditions must be met:

  • You may only request a return after physically receiving the item.

  • Return shipping costs are entirely the customer’s responsibility, including any international shipping fees and customs charges.

  • Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.

  • Trying on the product is allowed, but wearing it beyond fitting is not permitted.

  • Purchasing multiple sizes with the intention of returning part of the order is not allowed.

  • We reserve the right to refuse returns that do not meet the above conditions.

How to Start a Return

  1. Contact us at info@paulclairesydney.com within 14 days of receiving your item to request a return.

  2. Our team will provide you with the return address of our supplier (located in China).

  3. Return the item at your own expense, including shipping fees, customs fees, or handling charges.

  4. We strongly recommend using a tracked shipping method. Returns lost in transit without proof of delivery cannot be refunded.

Refunds

Once the returned item has been received and inspected at our supplier’s address:

  • If approved, your refund will be issued through the original payment method.

  • Refund processing can take up to 14 days after the item has been received and verified.

  • Shipping costs are non-refundable.

Liability

  • We are not responsible for packages that are marked as delivered to the address provided by the customer.

  • If a customer enters an incorrect or incomplete address, this is the responsibility of the customer.

  • Address errors must be reported within 24 hours after placing an order.
    After this period, changes cannot be guaranteed.

Contact Information

For any questions related to returns or refunds, feel free to contact us:

Paul & Claire Sydney
E-mail: info@paulclairesydney.com

We aim to respond as quickly and clearly as possible.